Privacy Policy

Last updated: 07 Sep 2025

This Privacy Policy explains how DGTech (“we”, “us”, “our”) collects, uses, discloses, and safeguards personal data on https://www.mydgtech.com.my/ and its sub-domains. We operate in Malaysia and comply with the Personal Data Protection Act 2010 (PDPA). Where applicable, we also consider requirements under the EU/UK GDPR for visitors from those regions.

1) Scope

This Policy applies to all interactions with our website, contact forms, consultation requests, newsletter sign-ups, downloadable assets, live chat/tickets, and digital marketing campaigns linked to our site.

2) The Data We Collect

• Identity & Contact Data: name, email, phone number, company name, job title, address (when provided by you).
• Usage & Technical Data: IP address, device identifiers, browser type, OS, pages visited, session duration, referring URLs/UTM tags, cookies.
• Marketing Preferences: consent for emails/messages, campaign interactions, stated interests.
• Content You Submit: inquiry messages, files/briefs uploaded via forms, support requests.
• Business Data: for clients—project information, scope, billing contact, and relevant service history.

3) Legal Basis & PDPA Principles

We process personal data according to PDPA principles (Notice & Choice, Disclosure, Security, Retention, Data Integrity, Access). Depending on context, our legal bases include:

• Consent: newsletters, non-essential cookies, remarketing pixels.
• Contract/Pre-contract: providing proposals, delivering services, customer support.
• Legal Obligation: invoicing and record keeping where required by law.
• Legitimate Interests (GDPR context): site security, service improvement, fraud prevention, campaign performance measurement—balanced against your rights.

4) How We Use Your Data

• Respond to inquiries, schedule consultations, and deliver digital marketing services.
• Operate, maintain, and improve the website and user experience (analytics and diagnostics).
• Send updates, offers, and newsletters if you opt in (you can unsubscribe anytime).
• Measure and optimise SEO/SEM/social campaigns and conversions.
• Ensure security, prevent misuse, and comply with applicable laws.

5) Cookies & Similar Technologies

We use essential cookies for site operation and (with your consent) analytics/advertising cookies. You can manage your preferences through our cookie banner or your browser settings. Disabling certain cookies may affect website functionality.

6) Third-Party Tools We May Use

Depending on our current setup, we may integrate:

• Google Analytics (GA4) for usage insights
• Google Ads conversion tracking and remarketing
• Meta (Facebook/Instagram) Pixel
• LinkedIn Insight Tag
• Hotjar or Microsoft Clarity (UX feedback and heatmaps)
• CRM/Helpdesk platforms (e.g., HubSpot or Zendesk)

These providers may process data as independent controllers under their own privacy policies. Please review their policies for details on their practices.

7) Disclosures & Sharing

• Processors: hosting, email delivery, analytics/advertising, CRM/support—bound by confidentiality and data protection obligations.
• Legal/Regulatory: when required to comply with laws, regulations, or lawful requests.
• We do not sell your personal data.

8) International Transfers

Some service providers may operate outside Malaysia. Where data leaves Malaysia, we take reasonable steps to ensure appropriate safeguards (e.g., contractual protections) consistent with PDPA and, where applicable, GDPR.

9) Data Retention

We keep personal data only as long as necessary for the purposes described here or as required by law. When no longer needed, data is securely deleted or anonymised.

10) Your Rights

• Access & Correction (PDPA): request a copy of your data and ask us to correct inaccuracies.
• Withdrawal of Consent: you may withdraw consent at any time (this won’t affect prior processing).
• EEA/UK visitors (where GDPR applies): rights may include erasure, restriction, objection, and data portability.
• You can also lodge a complaint with your local data authority. In Malaysia, you may contact the Personal Data Protection Department (JPDP).

11) Security

We implement appropriate technical and organisational measures (encryption, access controls, monitoring) to protect personal data. However, no method of transmission or storage is 100% secure.

12) Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children. If you believe a child has provided us data, please contact us so we can delete it.

13) Changes to This Policy

We may update this Policy from time to time. The latest version will be posted on this page with an updated “Last updated” date.

14) Contact Us (Data Controller)

Disclaimer: This template is provided for general information only and is not legal advice. Please consult your legal advisor for compliance with PDPA, GDPR, and any sector-specific rules.